Payment Policy

Welcome to Altin Grocery! This Payment Policy outlines the terms and conditions regarding the payment methods and procedures for purchases made on our website, altingrocery.com. By completing a purchase with us, you agree to the terms outlined below.

1. Accepted Payment Methods

We strive to provide a variety of secure and convenient payment options for our customers. We currently accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments through your PayPal account
  • Apple Pay and Google Pay: Fast and secure checkout using your digital wallet
  • Gift Cards: Altin Grocery Gift Cards, where applicable

2. Payment Processing

  • Immediate Payment: Payment is required at the time of purchase. Orders will not be processed or shipped until full payment has been received.
  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. Please review this confirmation carefully and contact us immediately if there are any discrepancies.
  • Secure Transactions: We use secure payment gateways and SSL encryption to protect your personal and payment information during the checkout process. Your payment details are securely transmitted and processed by our payment providers, and we do not store your payment information on our servers.

3. Payment Issues

  • Failed Payments: If your payment fails, your order will not be processed. Please ensure that all payment details are correct and try again. If the issue persists, please contact your bank or card issuer for assistance.
  • Payment Verification: For security reasons, we may require additional verification or identification for certain orders. If further information is needed to complete your purchase, we will contact you directly.

4. Pricing and Currency

  • Currency: All prices listed on our website are in U.S. dollars (USD).
  • Price Changes: We reserve the right to change the prices of our products at any time without notice. However, the price you pay for an item will be the price listed at the time of your order.
  • Sales Tax: Sales tax will be applied to your order as required by law, based on your shipping address. The applicable sales tax amount will be displayed at checkout.

5. Discounts and Promotional Codes

  • Promotional Codes: From time to time, we may offer promotional codes or discounts that can be applied at checkout. These codes are subject to specific terms and conditions, such as expiration dates and usage limits. Promotional codes must be entered at the time of purchase; they cannot be applied retroactively.
  • Discounts: Only one discount code may be applied per order unless otherwise stated. Discounts are non-transferable and have no cash value.

6. Refunds and Credits

  • Refunds: If you are eligible for a refund based on our Return Policy, the refund will be processed back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account.
  • Store Credits: In certain cases, we may issue store credits instead of refunds. Store credits can be used for future purchases on altingrocery.com.

7. Fraud Prevention

  • Security Measures: To protect our customers and prevent fraudulent transactions, we may use various security measures to verify orders and payments. This may include, but is not limited to, verifying billing and shipping addresses, contacting customers for verification, and monitoring orders for suspicious activity.
  • Order Cancellation: We reserve the right to cancel any order that we suspect may be fraudulent or that does not comply with our payment policies. In such cases, the customer will be notified, and a full refund will be issued.

8. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our payment policies.

9. Contact Us

If you have any questions or concerns regarding this Payment Policy or your purchase, please contact us at:

Altin Grocery
Email: info@altingrocery.com
Phone: (404) 545-1130
Address: 1879 McFarland Pkwy, Cumming GA 30005