Welcome to Altin Grocery! We strive to provide our customers with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, altingrocery.com.

1. Shipping Destinations

Currently, we offer shipping to all states within the United States, excluding Alaska and Hawaii. We do not offer international shipping at this time.

1. Shipping Rates

• Free Shipping: We offer free standard shipping on all orders over $99.
• Standard Shipping: For orders under $99, shipping charges vary based on the weight of the items and the destination. The exact shipping cost will be calculated and displayed at checkout.

1. Order Processing Time

• Orders are typically processed and packed the same business days after the order is placed.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with tracking information.

1. Delivery Time

• Standard Shipping: Orders typically arrive within 1-4 business days after they are processed and shipped, depending on your location.
• Delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

1. Perishable Items

We take extra care in packaging perishable items to ensure they arrive fresh and in optimal condition. These items are shipped with special packaging and expedited shipping options to preserve their quality during transit.

1. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

1. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may be restricted from shipping due to state regulations. If your order includes such items, we will notify you before processing your order.

1. Delivery Issues

• Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• Lost or Stolen Packages: If your tracking information indicates that your package was delivered but you have not received it, please contact us at info@altingrocery.com. We will work with the carrier to resolve the issue, but please note that we are not responsible for lost or stolen packages after delivery confirmation.
• Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at info@altingrocery.com with your order number and photos of the damaged items. We will arrange for a replacement or a refund.

1. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping policies.

1. Contact Us

If you have any questions or concerns about your order or this Shipping Policy, please contact us at:

Altin Grocery

Email: info@altingrocery.com

Phone: (404) 545-1130

Address: 1879 McFarland Pkwy, Cumming GA 30005