Yes, we offer free standard shipping on orders over $99. For orders under $99, shipping costs are calculated based on the weight of the items and your location.
Orders are typically processed within the same day. Delivery time varies based on your location and the shipping method selected at checkout. You can track your order using the tracking number provided in your shipping confirmation email.
We take extra care when shipping perishable items to ensure they arrive fresh and in optimal condition. Perishable products are packed with special materials such as insulated bags and ice gel packs, and they are shipped via expedited services to minimize transit time.
If you receive a damaged or incorrect item, please get in touch with us immediately with your order number and photos of the product. We will arrange for a replacement or refund as quickly as possible.
Currently, we only ship within the United States, excluding Alaska and Hawaii. We do not offer international shipping at this time.
If you have any questions or need assistance, you can contact our customer support team by phone or Whatsapp at (404) 545-1130 or via email at info@altingrocery.com. We are here to help!